Refund Policy
FOREST AG405 Reservation Service Refund Rules
This translation is provided for convenience only. In the event of any discrepancy, the Korean original shall prevail.
Article 1 (Purpose)
This Refund Policy sets out matters concerning the payment, cancellation, and refund of the reservation services (admission tickets, programs, Rodem House, and other ancillary services — the "Services") provided on the site operated by FOREST AG405 (the "Company"). Matters not specified in this Refund Policy shall be governed by relevant laws, including the Act on Consumer Protection in Electronic Commerce, Etc. and the Framework Act on Consumers, and by the Terms of Service separately established by the Company.
Article 2 (Point of Reservation and Payment)
① A user applies for a reservation by selecting the desired Service on the Site and specifying the date, number of persons, etc. ② Payment is made at the time of the reservation application, using a method (online payment, on-site payment, etc.) as guided by the Site, and the Company's obligation to provide the Service arises from the point payment is completed. ③ For some items, the reservation is confirmed only after operator confirmation, and the result of the confirmation is separately notified.
Article 3 (Service Provision Period)
① "Service Provision Period" means the maximum time required from the point of payment to the point at which the Service is completed. ② The standard provision periods for the Services provided by the Company are as follows. - Reservation application → operator confirmation: up to 1–2 business days - Reservation confirmation → visit date: within a maximum of 30 days from the date of application - Visit date → completion of Service: the operating hours of the relevant item (general admission: 1 day; Rodem House stay: 1 night or more) ③ Detailed provision periods for each item are separately indicated on the respective item's detail page.
Article 4 (Refund Rules Based on Visit Date)
① Where a user cancels a reservation due to a simple change of mind, the refund amount is calculated based on the visit date as follows. - Up to 3 days before the visit date: 100% refund of the amount paid - Up to 1 day before the visit date: 50% refund of the amount paid - On the day of the visit or thereafter: no refund ② The above refund rates are the Company's standard policy, and separate refund rules may apply to some items. The applicable policy can be found in the "Refund Policy" section of each item's detail page.
Article 5 (Withdrawal of Subscription under the E-Commerce Act)
① Pursuant to Article 17 of the Act on Consumer Protection in Electronic Commerce, Etc., a user may withdraw a subscription within 7 days from the date of payment. ② Provided, however, that withdrawal of subscription may be restricted in the following cases. - The portion of the Service that has already been provided (used) - Where the value of the Service has significantly decreased due to the passage of time after provision of the Service has commenced ③ For intangible goods (reservation services), the portion of the Service for which provision has not yet commenced shall be refunded on a pro rata daily basis. ④ Whichever of the withdrawal of subscription under this Article and the refund rules based on visit date under Article 4 is more favorable to the user shall apply.
Article 6 (Cancellation Due to a Cause Attributable to the Company)
① Where provision of the Service is impossible due to a cause attributable to the Company, such as a natural disaster, natural calamity, facility inspection by the Company, or circumstances of the operator, the Company shall immediately notify the user and refund 100% of the amount paid. ② Damages other than the refund (transportation costs, accommodation costs, etc.) are not subject to this Refund Policy and shall be separately negotiated in accordance with relevant laws.
Article 7 (Refund Procedure and Period)
① A refund may be requested through "Reservation History" in My Page or the non-member reservation lookup screen; some cases are accepted through the customer service center (031-885-4050) or email (forestag405@gmail.com). ② The refund processing period is within 5 business days from the date of the request, and the point at which the refund is reflected by the card company or bank, depending on the payment method, may take an additional 3–7 business days. ③ Partial refunds (cancellation of some persons or some dates) are processed by calculating the refundable amount on a pro rata daily basis.
Article 8 (Changes to the Policy)
The Company may change this Refund Policy to the extent that it does not violate relevant laws, and shall give notice on the Site at least 7 days before the effective date of any change. For reservations for which payment has already been completed, the Refund Policy in effect at the time of payment shall apply first.
Article 9 (Exchange and Schedule Change)
① The reservation services provided by the Company (admission tickets, programs, Rodem House, etc.) are intangible services provided at a specific date and time, and by their nature cannot be "exchanged" for the same type of item. ② Where a user wishes to change the schedule of a reservation, this is processed by cancelling the existing reservation (subject to the refund rules under Articles 4 and 5) and making a new reservation for the desired date. ③ Where provision of the Service is impossible due to a cause attributable to the Company (Article 6), the matter shall be processed, in consultation with the user, by the method the user selects between a change to another date/item of equal value or a full refund. ④ The exchange and return of physical goods sold on the Site shall follow the exchange and return policy of the relevant sales channel (Naver Smart Store, etc.) and the Act on Consumer Protection in Electronic Commerce, Etc.
Addendum
① This Refund Policy shall take effect on May 5, 2026. ② This amended Refund Policy (establishing Article 9, Exchange and Schedule Change) shall take effect on June 4, 2026. ③ This amended Refund Policy (adjusting the refund rates based on visit date under Article 4 — 100% up to 3 days before the visit, 50% up to 1 day before the visit) shall take effect on July 5, 2026.
For inquiries regarding this policy, please contact the customer service center at 031-885-4050 or forestag405@gmail.com.